What is your turnaround time?

____

Answer: Give us 36 hrs. notice prior to a shoot date; we are happy to help you more quickly if you need it. We can deliver edited still photos within 12 hrs following the date of the shoot and edited video within 24 hrs.

What file formats are received?

____

Answer: We deliver the highest quality imagery possible; therefore, unless otherwise specified by the client, we shoot at the minimum, 20MP in RAW (DNG) or JPEG format and film in either MP4 or MOV 4K format. The RAW (DNG) images are converted to JPG when edited.

2D/3D formats for ortho-mapping, photogrammetry or LiDAR data, etc. Here are the most common ones we provide: GeoTIFF or DXF are used in GIS platforms, OBJ/FBX/DXF files are imported into 3D modeling tools, and LAS/E57 files are used for point cloud analysis.

Do you provide video editing & post production?

____

Answer: Yes, we do provide video editing and post-production from the drone captured footage. We work with our clients to produce dynamic, brand-aligned video content as requested and beyond.

When and where will I receive my files?

____

Answer: For most projects, we will deliver edited digital imagery/footage to you via Vimeo/Youtube, SharePoint, OneDrive, PayPixl, DropBox, or Google Drive within 24 hours following the completion of the project. If your project requires additional post-processing including mapping, video editing, or image stitching to produce a 3D model, delivery time can take 48 hrs. You will receive an email that includes a link to an online depository. Where you can download all of these files to local devices. Please remember your digital assets will be available for download for 30 days guaranteed; requests for downloads after 90 days may not be available.

NOTICE: Additional service fees may occur for immediate remote access for file upload via Starlink less than 12hrs. Contact us for more details about our on-demand satellite remote service.

Can you work anywhere in the united states?

____

Answer: Yes we can. We are approved to take photos and videos anywhere in 50 states, day or night.

Can we do a Shoot near an airport?

____

Answer: It depends. Although it is true there are some locations and areas that are either off-limits or have additional height restrictions, we can fly near, or even at, most airports if we can obtain the necessary legal permission from LAANC or FAA DroneZone.

what weather conditions are best for a shoot

____

Answer: This depends on what you are trying to accomplish and your personal preferences. For marketing photos, many professionals prefer partly cloudy weather because of the abundant sunlight along with just enough clouds in the sky to display texture in the photos, etc.

What is the battery life of a Drone

____

Answer: The battery life ranges from 20-50 minutes based on weather, temperature, and how we handle the drone during project.

How should I prepare my property before our arrival?

____

Answer: To ensure your aerial images are taken in a timely manner with the highest quality possible, please make sure that:

• Trash containers are hidden in your garage, etc.
• The property is well-maintained and the landscape is manicured
• Driveways are cleared of all vehicles or other obstructions removed
• All lights are turned on for the twilight session (please make sure all bulbs are working)
• Gate access codes are sent ahead of time, including lockboxes and key code
• Guardhouses are called ahead of your appointment if the community is gated

What types of equipment do you have?

____

Answer: We fly drones manufactured by DJI at the moment. DJI is the industry leader for now. The drone model that will be used for your project can vary based on project requirements. In most cases, the pilot assigned to your project will be using a DJI Enterprise Mavic, Matrice, or Air model drone.

What payment methods do you accept?

____

Answer: You will receive an invoice from us when the shoot is complete. You can pay either by corporate direct deposit or online payment platforms like Stripe or Cash App (transaction fees/rates may apply). If pay by check, must be paid at the time or prior to an appointment session. Please mail check to address below.

KWARE DESIGN, LLC.
PO BOX 242052
MGM, AL 36124

are you insured?

____

Answer: Yes, we are fully insured. We have UAV aviation liability insurance which covers $2M and certified to fly. Legal UAS/sUAV operation in the Southeast region or United States.

AERIAL RTK SURVEY IMAGERY DISCLAIMER

We have the capability of aerial data collection, but we do not interpret our aerial mapping imagery as a survey-grade dataset. For projects where exact measurements are required, we need to rely on a licensed land surveyor or survey engineer on these missions. We can assist in efficiently gathering this information under the direction of a licensed land surveyor, etc. The information delivered by KWARE DESIGN isn't supposed to be a survey. Although a surveyor could verify and certify the information delivered.

IF YOU HAVE A LICENSED SURVEYOR WHO HAS A CREW SET CONTROL ON THE PROJECT, WE CAN COLLECT YOUR DATA.