What is your turnaround time?

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Answer: Give us 36 hrs. notice before a shoot date; we are happy to help you more quickly if necessary. We can deliver edited still photos within 12 hrs following the date of the shoot and edited video within 24 hrs.

What file formats are received?

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Answer: We deliver the highest quality imagery possible; therefore, unless otherwise specified by the client, we shoot at a minimum of 20MP in RAW (DNG) or JPEG format and film in either MP4 or MOV 4K format. The RAW (DNG) images are converted to JPG when edited.

2D/3D formats for ortho-mapping, photogrammetry or LiDAR data, etc. Here are the most common ones we provide: GeoTIFF, RJPEG or TIFF are used in GIS platforms, OBJ/FBX/DXF files are imported into 3D modeling tools, and LAS/LAZ/PNTS/E57 files are used for point cloud analysis.

Do you provide video editing & post-production?

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Answer: Yes, Yes, we do provide video editing and post-production for drone-captured footage. We work with our clients to produce dynamic, brand-aligned video content as requested and beyond.

When and where will I receive my files?

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Answer: For most projects, we will deliver edited digital imagery/footage to you via Vimeo/Youtube, SharePoint, OneDrive, Dropbox, or Google Drive within 24 hours following the completion of the project. If your project requires additional post-processing, including mapping, video editing, or image stitching to produce a 3D model, delivery time can take 48 hrs. You will receive an email that includes a link to an online depository. You can download all of these files to local devices. Please remember your digital assets will be available for download for 30 days guaranteed; requests for downloads after 60 days may not be available.

NOTICE: Additional service fees may apply for immediate remote internet access for file uploads via Starlink or similar technologies within 12 hours. Contact us for more details about our on-demand satellite remote service.

Can you work anywhere in the united states?

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Answer: Yes, we can. We are approved to take photos and videos anywhere in 50 states, day or night.

Can we do a Shoot near an airport?

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Answer: Answer: It depends. Although there are some locations and areas that are either off-limits or subject to additional height restrictions, we can fly near or even at some airports if we obtain the necessary legal permission from LAANC or FAA DroneZone, etc.

What weather conditions are best for drone operations?

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Answer: This depends on what you are trying to accomplish and your personal preferences. For marketing photos, many professionals prefer partly cloudy weather because of abundant sunlight, along with just enough clouds in the sky to display texture in the photo's background, etc.

Professional Geotag-Grade Imagery: Overcast skies with uniform cloud cover, minimal wind (below 15 mph), no precipitation, and stable outdoor lighting provide the best results for aerial mapping and thermal or multispectral imaging/data. This setup prevents harsh shadows, maintains steady lighting for photogrammetry, and avoids motion blur or thermal distortion.

• Photogrammetry/Mapping [RGB]: Bright, uniform overcast conditions are preferred because they reduce changing exposure, producing more consistent imagery and cleaner maps.
• Multispectral [NIR]: Consistent sunlight, typically around noon, helps ensure accurate environmental measurements.
• Thermal [IR]: Stable conditions, early morning/night, or consistent overcast conditions can help reduce solar heating and provide clearer thermal differences. The exception for solar inspection is sunny, clear, dry, and stable wind conditions with adequate solar irradiance around mid-day w/ (min 600W).

What is the battery time limit per Flight?

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Answer: The battery life ranges from 15-50 minutes based on weather, temperature, and how we handle the drone during the project.

How should I prepare my property before our arrival?

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Answer: To ensure your aerial images are taken promptly with the highest quality possible, please make sure that:

• Trash containers are hidden in your garage, etc.
• The property is well-maintained, and the landscape is manicured
• Driveways are cleared of all vehicles or other obstructions removed
• All lights are turned on for the twilight session (please make sure all bulbs are working)
• Gate access codes are sent ahead of time, including lockboxes and key code
• Guardhouses are called ahead of your appointment if the community is gated

What types of equipment do you have?

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Answer: We fly drones manufactured by DJI or Autel for now. DJI is the industry leader for reliable, safely, and low-liability operations. The drone model that will be used for your project can vary based on project requirements. In most cases, the pilot assigned to your project will be using a DJI Enterprise: Mavic, Matrice, or Autel Robotics Enterprise, etc.

What payment methods do you accept?

Answer: You will receive an invoice from us when the shoot is complete. You can pay either by corporate direct deposit or online payment platforms like Ramp, Stripe or Cash App (transaction fees/rates may apply). If pay by check, must be paid at the time or prior to an appointment session.

are you insured?

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Answer: Yes, we are fully insured. We have UAV aviation liability insurance which covers $2M and certified to fly. Legal UAS/sUAV operation in the Southeast region or United States.

AERIAL RTK SURVEY IMAGERY DISCLAIMER

We have the capability of aerial data collection, but we do not interpret our aerial mapping imagery as a survey-grade dataset. For projects where exact measurements are required, we need to rely on a licensed land surveyor or survey engineer on these missions. We can assist in efficiently gathering this information under the direction of a licensed land surveyor, etc. The information delivered by KWARE DESIGN is not supposed to be a survey-grade dataset. Although a surveyor could verify and certify the information delivered.

IF YOU HAVE A LICENSED SURVEYOR WHO HAS A CREW SET CONTROL ON THE PROJECT, WE CAN COLLECT YOUR DATA.